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Current Openings :-

Support Technicians /Engineers (M)

KRA

  • Should have firm grasp of how the web works, networking, software and product knowledge.
  • Participate in providing training to customers.
  • Diagnose and resolve technical issues.
  • Provide support for Apple devices.
  • Provide excellent client facing experience.
  • Resolve escalated customer complaints.
  • Work with the sales team for a seamless retail experience.
  • Ensure all logs for equipment and users are maintained.
  • Ensure accurate reporting and data submission.
  • Keep a track of warranty of demo devices.
  • Maintainance of official devices.
  • Being updated on technical knowledge required for the job.
  • Reporting faults and maintaining logs on servers, desktops and laptops.
  • Ensuring security and upgrades are applied and kept up to date.
  • Documenting troubleshooting and problem resolution steps.

Requirements

  • Excellent written and verbal skills.
  • Pleasing phone mannerism.
  • Possessing ownership mentality.
  • Ability to think on one’s feet.
  • Energetic and enthusiastic.
  • Be a problem solver.
If you feel you are made for this position,
mail us your resume at hr@ngrt.in

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