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Support & Training Specialist

Responsible for developing, implementing, and overseeing comprehensive training programs. A crucial role in ensuring that our staff is equipped with the skills and knowledge needed to excel in their roles.


Develop and Design Training Programs:

  • Design, create, and update training programs that align with the organisation’s goals and objectives.
  • Incorporate effective instructional design principles to ensure engaging and impactful training content.

Training Schedule and Coordination:

  • Coordinate the training schedule to ensure all new staff commence training as per schedule.
  • Monitor and ensure existing staff participate in ongoing training to stay up to date with various training modules.

Training Needs Assessment:

  • Conduct thorough training needs assessments to identify skills and knowledge gaps among the staff.
  • Collaborate with stakeholders to understand specific training requirements.

Training Module Development:

  • Develop and design training modules that cater to diverse learning styles and needs.
  • Utilise various media and tools to create interactive and effective training materials.

Training Calendar and Methodology:

  • Create a comprehensive training calendar, encompassing both in-person and online training sessions.
  • Select appropriate training methods, including workshops, seminars, e-learning, and hands-on sessions.

Training Records and Feedback:

  • Maintain accurate and up-to-date training records for all staff.
  • Gather feedback from trainees to continually improve training programs.

Impact Assessment:

  • Assess the impact and effectiveness of training on employee skills and performance.
  • Implement improvements based on assessment outcomes.

Training Program Monitoring:

  • Monitor the effectiveness of training programs and manuals.
  • Make necessary updates and adjustments to training materials as required.

SEED and AEP Compliance:

  • Monitor and ensure that all store staff maintain their SEED status.
  • Ensure that all staff attend required Apple training sessions to stay updated on product knowledge.

Customer Training and Engagement:

  • Conduct training sessions for customers to enhance their product knowledge and user experience.

Store Support and Sales Activities:

  • Participate in store support and sales activities as per schedule to stay connected with the store environment.
Job Title: Support & Training Specialist
Employment type: Full Time
Departments: Service
Job Locations: Nagpur
Number of openings: 1
Experience (years): 0-5
Qualification: Graduate
Seniority Level: Mid Senior Level

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