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Support Executive

Job description

  1. Setting up and configuring of new devices after the purchase and billing
  2. Resolving escalated customer complaints
  3. Providing Support services to customers like: device activation, data transfers, troubleshooting, configuration etc.
  4. Doing customer trainings
  5. Attending Outbound customer calls
  6. Maintaining in store and outbound client database
  7. Updating clients with the new features and updates
  8. Increasing attach and doing upsell by suggesting insurance, 3PP and other products to customers.
  9. Maintaining all servers and network inside the stores
  10. Store equipment and demo device maintenance
  11. Maintaining Demo Content
  12. Taking follow up and ensuring demo device warranty
  13. Make sure demo devices are ready for demos – checking for charging, pairing etc.
  14. Assisting Sales during demos to answer customer queries
  15. Keeping yourself updated with latest tech news and other information like – software updates, New operating system etc.

Skills Required:

  1. Attention to detail
  2. Time management skills
  3. Responsibility and dependability
  4. Problem solving skills
  5. Patience and ability to remain calm
  6. Problem solving skills
  7. Passion for technology
Job Title: Support Executive
Employment type: Permanent
Departments: Service
Job Locations: Nagpur
Number of openings: 1
Experience (years): 0-5
Qualification: Graduate
Seniority Level: Executive

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