Job Summary:
We are looking for a customer-focused Support Executive to join our Apple Authorized Service Centre in Indore. This role combines customer service and sales responsibilities, ensuring a seamless service experience while also identifying opportunities to drive revenue through accessories and service offerings.
Key Responsibilities:
• Act as the first point of contact for customers visiting the service centre
• Understand customer concerns and coordinate with technicians for timely resolution
• Explain repair processes, timelines, and estimated costs clearly to customers
• Promote and sell Apple accessories, protection plans, and value-added services
• Maintain high levels of customer satisfaction through effective communication andsupport
• Handle billing, invoicing, and service documentation accurately
• Follow up with customers regarding service status and feedback
• Ensure adherence to Apple service standards and company policies
Sales Responsibilities:
• Identify upselling and cross-selling opportunities (accessories, extended warranties, etc.)
• Meet assigned sales targets for service-related products
• Educate customers about product care, upgrades, and available offers
Requirements:
• Graduate in any discipline
• 1–3 years of experience in customer service, retail, or service centre operations
• Strong communication and interpersonal skills
• Basic understanding of Apple products and services (preferred)
• Sales-oriented mindset with the ability to handle targets
• Good problem-solving and multitasking abilities
Preferred Skills:
• Experience in electronics/mobile service centres or retail environments
• Familiarity with CRM or service management tools
• Ability to work in a fast-paced environment
