We are looking for Customer support agent to look after customer concerns related to order purchased and general queries of our website.
· Answer inbound calls and in some cases generate outbound calls to follow up on customer complaints.
· Communicate with current and potential customers via telephone and email.
· To communicate with the customer in the language the customer is comfortable in.
· Record all the transaction in CRM and have a good understanding of the software.
· To abide by the answers handbook of FAQs provided by the firm to resolve the customer query.
· Accessing customer complaint ID, document personal information to create and update customer records.
· Ensure customer satisfaction and assist in helping for multiple concerns the customer have.
· Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines.
· Fast typing speed and quick in handling multiple windows on the desktop to multitask for the customer’s concerns.
· Always maintain a courteous and calm manner to de-escalate stressful situations.
